Warranty & Service
Vending machine warranty UK — we don’t disappear after the sale.
Vending machine warranty UK coverage from Irelley means every machine you buy is protected against mechanical and electrical faults. New machines get 12 months, refurbished get 6 months — and our 24/7 support team is always on hand whether your machine is under warranty or not. We’re invested in keeping your machine running and earning, long after the invoice is paid.
Coverage
Vending machine warranty UK — what’s covered
12
Months Warranty
✓ All mechanical components
✓ Electrical systems and wiring
✓ Refrigeration units
✓ Payment systems (coin & cashless)
✓ Display screens and interfaces
✓ Free engineer callouts under warranty
6
Months Warranty
✓ All mechanical components
✓ Electrical systems and wiring
✓ Refrigeration units
✓ Payment systems (coin & cashless)
✓ Free engineer callouts under warranty
Extended warranty options available on request. Ask us when you enquire about your vending machine warranty UK coverage.
Exclusions
What’s not covered under vending machine warranty UK
Cosmetic Damage
Scratches, dents, and cosmetic wear from normal use or accidental damage after delivery are not covered. We deliver every machine in inspected condition and document its state on arrival.
Misuse or Tampering
Damage caused by vandalism, unauthorised modifications, improper voltage supply, or use outside the machine’s intended purpose. Our installation team ensures correct setup to prevent these issues from day one.
Consumable Parts
Light bulbs, price labels, and product trays that wear out through normal use. These are low-cost items that are easy to replace — we can supply them at trade prices if needed.
Water or Flood Damage
Damage from flooding, leaks, or water ingress at the location. We recommend checking your premises insurance covers vending equipment as standard. The Automatic Vending Association provides guidance on vending machine insurance requirements.
Claims
How to make a vending machine warranty UK claim
Contact Us
Reach out via live chat, email, or phone. Describe the issue and we’ll attempt remote troubleshooting first — many problems can be resolved in minutes without an engineer visit.
Engineer Visit
If the issue can’t be resolved remotely, we dispatch an engineer to your location within 24–48 hours. Under warranty, this is completely free — no callout charges, no parts costs.
Repair or Replace
The engineer repairs the fault on-site where possible. If a part needs ordering or the machine requires workshop attention, we’ll arrange a temporary replacement to keep your location earning while we fix the issue.
