Our policies

Section 01

Privacy policy

At Irelley, we take your privacy seriously. This policy explains what information we collect, how we use it, and the rights you have over your data. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

When you interact with our website or place an order, we may collect:

• Contact information: Name, email address, phone number, and business address
• Order information: Details of your enquiry, machine preferences, and delivery location
• Payment information: Processed securely through our payment providers — we do not store card details
• Technical information: IP address, browser type, device information, and usage data via cookies
• Communication history: Records of your conversations with our support team

How we use your information

We use your information to:

• Respond to enquiries and provide quotes
• Process orders, arrange delivery, and provide installation services
• Send order confirmations, delivery updates, and support communications
• Provide warranty support and after-sale service
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (only with your explicit consent)

Legal basis for processing

We process your data under the following legal bases:

• Contract: To fulfil orders and provide services you’ve requested
• Legitimate interests: To improve our services and communicate with you about your enquiries
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with tax, accounting, and other legal requirements

Data sharing

We do not sell your personal data to third parties. We may share information with:

• Delivery and installation partners (only what’s needed to complete your order)
• Payment processors (for transaction processing)
• Website hosting and analytics providers (Hostinger, Google Analytics)
• Legal or regulatory authorities where required by law

Data retention

We retain your data only as long as necessary:

• Order records: 7 years (for accounting and tax purposes)
• Enquiry data: 2 years from last contact
• Marketing preferences: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at info@irelley.co.uk.

Section 02

Refund & returns policy

We want you to be completely satisfied with your Irelley vending machine. This policy outlines when and how you can request a refund or return.

14-day cooling-off period

If you’re an individual buying for personal use (not a registered business), you have a statutory 14-day cooling-off period from the day of delivery to cancel your order. To exercise this right:

• Contact us within 14 days of delivery
• The machine must be unused and in its original condition
• You are responsible for return shipping costs
• Refunds are processed within 14 days of receiving the returned machine

Faulty machines

If your machine arrives faulty or develops a fault within the warranty period, you’re covered under our Warranty Policy. We will:

• Attempt remote troubleshooting within 24 hours
• Dispatch an engineer within 48 hours if needed
• Repair or replace parts free of charge under warranty
• Provide a full refund or replacement if the machine cannot be repaired

Deposits and payment plans

For monthly payment plan orders:

• Deposits are refundable up until the machine is dispatched for delivery
• Once dispatched, deposits are non-refundable but can be applied to another machine within 12 months
• Monthly payments already made are refundable pro-rata if the machine is returned within the cooling-off period

Custom orders and wraps

Custom-wrapped machines and made-to-order units are non-refundable once production has begun. We’ll confirm your specifications in writing before starting any custom work.

How to request a refund

To request a refund or return:

1. Email info@irelley.co.uk with your order details
2. Provide photos or a description of any issues (if applicable)
3. We’ll respond within 2 business hours with next steps
4. Approved refunds are processed within 14 days to the original payment method

Section 03

Terms & conditions

By using our website and purchasing from Irelley, you agree to the following terms.

About us

Irelley is a UK-based vending machine supplier operating at irelley.co.uk. All references to “we”, “us”, or “our” refer to Irelley.

Orders and quotes

• All quotes provided are valid for 14 days from the date of issue unless otherwise specified
• Prices are quoted in GBP (£) and include VAT where applicable
• Orders are confirmed only once a deposit or full payment has been received
• We reserve the right to refuse or cancel any order at our discretion
• Availability is not guaranteed until your order is confirmed

Pricing and payment

• All prices displayed on our website are subject to change without notice
• The price applicable to your order is the price at the time of order confirmation
• Payment methods accepted: bank transfer (BACS), debit/credit card, and monthly payment plans
• All monthly payment plans require a deposit as agreed in writing
• Late payments on monthly plans may incur additional charges

Delivery and installation

• Standard delivery and installation are included with every purchase
• Delivery timelines are estimates and may vary based on location and machine availability
• Additional charges may apply for specialist access (stairs, lifts, remote locations) — always confirmed in writing before dispatch
• Risk of loss passes to you upon delivery to your specified address
• You must ensure someone is available to accept delivery at the agreed time

Warranty and support

All machines are sold with a warranty as outlined in our Warranty Policy. Standard warranty periods:

• New machines: 12 months
• Refurbished machines: 6 months

Limitation of liability

To the fullest extent permitted by law:

• Our liability for any claim is limited to the purchase price of the machine
• We are not liable for loss of profit, business interruption, or consequential damages
• Nothing in these terms excludes liability for death or personal injury caused by negligence

Intellectual property

All content on our website — including text, images, logos, and design elements — is owned by Irelley or our licensors. You may not reproduce, distribute, or use our content without written permission.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 04

Cookie policy

Our website uses cookies to improve your browsing experience and analyse how visitors use our site. This policy explains what cookies we use and how you can control them.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.

Cookies we use

Essential cookies (always active):

• Session cookies for site navigation
• Security cookies to prevent fraud
• Load balancing cookies

Analytics cookies (require consent):

• Google Analytics — tracks page views, time on site, and traffic sources
• Helps us understand what content is most useful to visitors

Marketing cookies (require consent):

• Used to show relevant ads on other websites
• Only activated if you consent through our cookie banner

Managing cookies

You can control cookies through:

• Our cookie banner (when you first visit the site)
• Your browser settings (all major browsers allow cookie management)
• Opting out of Google Analytics via the Google Analytics Opt-out Browser Add-on

Note: Disabling essential cookies may affect site functionality.

Section 05

Shipping & delivery policy

We deliver and install vending machines anywhere in the United Kingdom. Here’s what to expect.

Delivery coverage

• England, Scotland, Wales, and Northern Ireland
• Standard mainland delivery included in all purchases
• Highland, island, and remote area surcharges may apply — confirmed in writing before dispatch

Delivery timelines

• In-stock machines: 5–10 working days from order confirmation
• Custom orders: 4–8 weeks depending on specifications
• Refurbished machines requiring service: Add 3–5 working days to standard timelines

What’s included

• Doorstep delivery by our own logistics team
• Positioning and installation at your chosen location
• Full electrical testing (PAT)
• Machine configuration and pricing setup
• On-site walkthrough of operation

Delivery preparation

Before delivery day, ensure:

• Clear access from delivery vehicle to installation point
• A standard UK 13A socket within 1.5 metres of the machine location
• Adequate ventilation space around the machine
• Someone is on-site to receive the delivery and installation walkthrough

Section 06

Warranty policy

All Irelley machines come with a warranty covering mechanical and electrical faults under normal use.

Warranty periods

• New machines: 12 months from delivery date
• Refurbished machines: 6 months from delivery date
• Extended warranty: Available on request (additional cost)

What’s covered

• Mechanical components and dispensing systems
• Electrical systems and wiring
• Refrigeration units
• Payment systems (coin and cashless)
• Display screens and interfaces
• Free engineer callouts during warranty period

What’s not covered

• Cosmetic damage or wear from normal use
• Damage from misuse, vandalism, or improper operation
• Consumable parts (light bulbs, price labels, product trays)
• Water or flood damage
• Damage from power surges or improper voltage supply
• Modifications made without our written approval

For the full policy including claim procedures, see our Warranty page.

Section 07

Contact us

Questions about any of our policies? Get in touch and we’ll be happy to help.

Regulatory information

For matters relating to data protection, you can also contact:

• Information Commissioner’s Office (ICO): ico.org.uk
• Automatic Vending Association (AVA): ava-vending.org